As a Support Coordinator with Jango Community Services, you will play a pivotal role in empowering NDIS participants to achieve their goals. Reporting directly to the Director, you will manage a caseload of clients, connecting them with the services and supports they need to thrive. This position offers you the chance to make a tangible impact within a growing, client-first organisation that values realistic outcomes over rigid KPIs.
Your Opportunity:
Jango Community Services is a fast-growing, dynamic organisation dedicated to reshaping NDIS support coordination on the Gold Coast. We were founded on a simple principle: put client needs before key performance indicators (KPIs). Our culture is laid back, professional, and realistic, fostering an environment where our team is empowered to provide enthusiastic, high quality support without the pressures of corporate bureaucracy.
Joining our Coordination team means becoming part of a close-knit group of professionals who are passionate about making a real difference. In this role, you have the autonomy to source and manage your own client portfolio, building lasting relationships and directly influencing participant outcomes. This is an exciting opportunity for a self-motivated professional to contribute to a scaling organisation and help define a better, more personalised standard of care in the NDIS sector.
Your Contribution — Key Responsibilities:
- Develop, implement, and monitor NDIS participant plans, ensuring supports are tailored to individual goals and circumstances.
- Establish and maintain strong, positive relationships with participants, their families, carers, and a diverse network of service providers.
- Connect participants with appropriate mainstream, community, and funded supports, negotiating service agreements and arrangements on their behalf.
- Proactively manage and monitor participant plan budgets to ensure funds are utilised effectively and sustainably.
- Advocate for participants to ensure their rights are upheld and they have a voice in all aspects of their support journey.
- Prepare comprehensive reports for NDIS plan reviews, clearly articulating progress towards goals and recommending future supports.
- Maintain accurate, timely, and confidential client records and case notes in compliance with NDIS Commission standards.
- Navigate complex service systems and resolve points of crisis for participants, providing expert guidance and support. Generated with Champion Business Coaching Page 1 of 3.
- Identify and build a robust network of high-quality local service providers to enhance options for participants.
- Ensure all coordination activities strictly adhere to the NDIS Act and the NDIS Quality and Safeguards Commission requirements.
What We're Looking For — Essential Criteria:
- Demonstrated experience as a Support Coordinator or in a similar role within the NDIS framework, with a proven track record of managing a client caseload.
- Thorough knowledge of the National Disability Insurance Scheme (NDIS) Act, its operational guidelines, and the NDIS Quality and Safeguards Framework.
- Proven ability to build rapport and maintain effective, trust-based relationships with participants with varying and complex needs, their families, and external stakeholders.
- Demonstrated high-level written communication skills for preparing clear, concise reports and professional correspondence.
- Proven organisational and problem-solving skills, including the ability to autonomously prioritise tasks, manage competing deadlines, and respond effectively in crisis situations.
Desirable Qualifications:
- A relevant tertiary or vocational qualification in Disability, Social Work, Community Services, or a related discipline.
- Experience working with Client Management Systems (CMS) and a willingness to develop proficiency in new software.
- An established network of contacts within the disability and community services sector on the Gold Coast would be advantageous.
- Lived experience of disability or caring for a person with disability.
Conditions of Employment:
This is a part-time position with negotiable hours, based on the Gold Coast. The role offers significant flexibility, including work-from-home arrangements. Regular travel within the Gold Coast region is required to meet with participants, their families, and service providers. Therefore, a current Australian driver's licence and access to a reliable, comprehensively insured vehicle are essential. The successful candidate must be willing to undergo and maintain all required pre-employment screening checks.
Benefits & What We Offer:
- Flexible working arrangements, including the option to work from home to support work-life balance.
- A client-focused culture that prioritises meaningful outcomes over meeting arbitrary KPIs.
- The autonomy to manage your own schedule and client portfolio.
- Significant opportunities for professional growth and career progression as part of a rapidly scaling organisation. Generated with Champion Business Coaching Page 2 of 3.
- A supportive, down-to-earth team environment that values collaboration and realistic approaches.
- Regular professional development and mentoring from senior leadership.
- Competitive remuneration package commensurate with your skills and experience.
How to Apply:
To apply, please submit your current resume and a cover letter (no more than two pages) outlining your suitability for the role. Your cover letter should directly address the 'Requirements' section, providing specific examples of how you have demonstrated these capabilities in your previous roles. Shortlisted candidates will be contacted for an initial interview. The selection process may also include a practical assessment and will involve reference checks with at least two professional referees. Visit Jangocs.com.au or email admin@jangocs.com.au.
Pre-Employment Checks:
- A current NDIS Worker Screening Check (or willingness to obtain one immediately).
- A current Working with Children Check (QLD Blue Card).
- A satisfactory National Police Check.
- Proof of right to work in Australia.
- A current, valid Australian driver's licence.
- Reference checks from a minimum of two professional referees.